Care & Maintenance

Periodic maintenance is necessary, the same as for other equipment, to insure long-term durability and customer satisfaction. Please note that warranty may be voided if proper maintenance procedures are not followed. Users of our products should be advised of the following:

Adjustments – We recommend that the product be examined every sixty (60) days for loose screws, missing glides, cracked or broken welds, loose rails, loose joints, loose seat pads, broken casters, cracked laminate and splintered wood.

To prevent the product from becoming unstable:

• Loose screws should be tightened as required
• Cracked or broken welds, loose rails and loose joints should be repaired immediately
• Missing glides or broken casters should be replaced immediately
• Columns should be seated properly on the hub of the base

To avoid tears and lacerations:

• All protruding screws, nails, etc. should be removed
• Chipped or cracked laminate should be repaired or replaced
• Wood splinters should be cut-off, sanded smooth and refinished

Wood products should not be subjected to extreme temperatures or moisture.

NOTE: Merchandise requiring adjustments, or showing any sign of structural failure, should be taken out of service immediately, until the required adjustments are completed.

Daily care: wipe with a damp cloth, and then immediately wipe off, using a dry cloth. For particularly dirty surfaces, use a cloth, well wrung out after saturating in a washing up liquid solution (1 tsp. to 1 litre of water). Wipe after with a dry cloth.

Small scratches may eventually appear from abrasion. All dishware should be glazed on the underside in order to avoid premature wear on the surface.

Designer Plated – Remove dirt and fingerprints with a non-abrasive damp cloth. Apply furniture polish once every six (6) months to maintain surface.

Porcelain – Clean with a non-abrasive glass cleaner or damp cloth. Chipping may occur if the surface is struck with a hard object.

Smooth Powder Coats – Wipe with a damp cloth. For stubborn stains and grease marks, use soap and water. If chipped, touch up paint should be applied to prevent further chipping.

Wrinkle, Textured Powder Coat & Hammertone – Remove smudges by wiping with a damp cloth. Brush the surface with a soft bristled dry brush to remove dirt.

⚠️  DO NOT USE abrasive, acid, alcohol-based, or solvent-based cleaners; they may damage the plate finish.

Textiles – Cleaning methods vary based on type of fabric. Dirt and crumbs can be gently brushed or vacuumed off. Spills should be wiped off immediately with a cloth. For overall cleaning, professional service is recommended. For upholstery that has been protected with Scotch guard, Zepel, etc. in manufacturing, the protective coating must be reapplied once every year.

Vinyl Upholstery – Use a liquid detergent suitable for cleaning vinyl. After cleaning, wipe the surface with a cloth dampened with water.

Vinyl Edges – Use a liquid detergent suitable for cleaning vinyl. After cleaning, wipe the surface with a cloth dampened with water.

The cleaning instructions are a guide to assist in the general maintenance of the product. For specific cleaning instructions please visit the manufacturer website for detailed cleaning instructions.

Using unauthorized cleaning products or abrasive materials will permanently ruin the satin brass finish.

Satin brass features a delicate, brushed protective layer. Harsh chemicals and rough textures will scratch, strip, or corrode this finish, instantly voiding your product warranty. Please follow these strict care instructions to protect your investment.

✅ Approved Regular Cleaning Method
Perform this simple routine weekly or as needed to maintain the factory shine:

Cloth – Use only a soft microfiber cloth or a damp cotton cloth.
Soap –  Clean with warm water mixed with a small amount of mild dish soap.
Dry – Wipe completely dry immediately after cleaning to prevent permanent water spots.

🚫 Strictly Prohibited: Do Not Use
Using any of the following items will cause immediate, irreversible damage to the surface:

Abrasive pads – Never use Scotch-Brite, scrub sponges, or steel wool.
Metal polish – Avoid any chemical polish meant for raw, solid brass.
Harsh chemicals – Do not use bleach, ammonia, vinegar, or acidic cleaners.
Powder cleaners – Avoid abrasive scouring powders