Periodic maintenance is necessary, the same as for other equipment, to insure long-term durability and customer satisfaction. Please note that warranty may be voided if proper maintenance procedures are not followed. Users of our products should be advised of the following:

Adjustments – We recommend that the product be examined every sixty (60) days for loose screws, missing glides, cracked or broken welds, loose rails, loose joints, loose seat pads, broken casters, cracked laminate and splintered wood.

To prevent the product from becoming unstable:

  • Loose screws should be tightened as required
  • Cracked or broken welds, loose rails and loose joints should be repaired immediately
  • Missing glides or broken casters should be replaced immediately
  • Columns should be seated properly on the hub of the base

To avoid tears and lacerations:

  • All protruding screws, nails, etc. should be removed
  • Chipped or cracked laminate should be repaired or replaced
  • Wood splinters should be cut-off, sanded smooth and refinished

Wood products should not be subjected to extreme temperatures or moisture.

NOTE: Merchandise requiring adjustments, or showing any sign of structural failure, should be taken out of service immediately, until the required adjustments are completed.

Lacquered Surfaces

Daily care: wipe with a damp cloth, and then immediately wipe off, using a dry cloth. For particularly dirty surfaces, use a cloth, well wrung out after saturating in a washing up liquid solution (1 tsp. to 1 litre of water). Wipe after with a dry cloth. There are no “correct” maintenance products for lacquered surfaces.

A coating of lacquer is the same as sealing a surface. It makes it more difficult for liquids, grime and the like to penetrate the wood. A lacquered surface is generally vulnerable. The small scratches, which will eventually appear on lacquered surfaces, cannot be removed.

Please be aware that lacquered surfaces require at least 4 weeks to harden, so be particularly careful in this period. Even after the surface has hardened, it will still be vulnerable to hot objects, alcohol and moisture penetration, which can leave white marks.

Metal Finishes

Designer Plated – Remove dirt and fingerprints with a non-abrasive damp cloth. Apply furniture polish once every six (6) months to maintain surface.

Porcelain – Clean with a non-abrasive glass cleaner or damp cloth. Chipping may occur if the surface is struck with a hard object.

Smooth Powder Coats – Wipe with a damp cloth. For stubborn stains and grease marks, use soap and water. If chipped, touch up paint should be applied to prevent further chipping.

Wrinkle, Textured Powder Coat & Hammertone – Remove smudges by wiping with a damp cloth. Brush the surface with a soft bristled dry brush to remove dirt.

NOTE: DO NOT USE abrasive, acid, alcohol-based, or solvent-based cleaners; they may damage the plate finish.

Textiles

Textiles – Cleaning methods vary based on type of fabric. Dirt and crumbs can be gently brushed or vacuumed off. Spills should be wiped off immediately with a cloth. For overall cleaning, professional service is recommended. For upholstery that has been protected with Scotch guard, Zepel, etc. in manufacturing, the protective coating must be reapplied once every year.

Vinyl Upholstery – Use a liquid detergent suitable for cleaning vinyl. After cleaning, wipe the surface with a cloth dampened with water.

Vinyl Edges – Use a liquid detergent suitable for cleaning vinyl. After cleaning, wipe the surface with a cloth dampened with water.

NOTE: The cleaning instructions are a guide to assist in the general maintenance of the product. For specific cleaning instructions please visit the manufacturer website for detailed cleaning instructions.